There was a time when adding a few wireless WIFI access points to your customers or organization was simple and relatively easy to manage. Then your company grew, and many more WIFI access points were added. Managing them became problematic, time-consuming, and a security risk.
Now you have many locations across a town, city, or North America. Typical controllers are bandwidth- and latency-dependent since they contain most of the intelligence and control. The access points provide basic WIFI connectivity. This presents a problem. Your organization has many applications and services running in cloud computing. You love cloud access, control, and redundancy from anywhere in the world. You wish there were a cloud solution for your access point management and control.
The wait is over, get Adtran'd Intellifi. Intellifi® MeshView is a flexible SaaS software that enables service providers to manage and optimize the in-home experience. It delivers deep insights and powerful remote management tools to cut Wi-Fi support calls and truck rolls, enabling you to increase customer satisfaction. What’s more, Intellifi® MeshView delivers insights and revenue-generating tools to create differentiated services, capture new subscribers and increase ARPU and ROI.
Deliver great first impressions
First-level helpdesk staff get a dashboard view of the subscriber’s network health in under 10 seconds, enabling rapid issue diagnosis. This increases customer satisfaction while cutting call handling time and costs.
Empower CSRs with deep insights
Intellifi® MeshView provides data, telemetry, and insights, enabling customer service representatives to pinpoint and resolve issues on the first call, reducing support call volume and increasing customer satisfaction.
Reduce costly truck rolls
With our unique Virtual Field Technician tool, higher-skilled technicians can remotely and securely troubleshoot in-home issues. This could save up to $200 per truck roll and have a significant impact on opex costs.
Manage CPE lifecycle
Intellifi® MeshView offers a complete CPE inventory management system, enabling pre-provisioning, deployment of mesh Wi-Fi gateways, firmware upgrades, and streamlined device updates to the latest Wi-Fi standard.
Turn support calls into sales opportunities
Intellifi® MeshView offers telemetry and insights that transform support calls into upsell opportunities. Paired with Mosaic Marketing Center, it enables rapid upsell campaigns and customer acquisition, growing revenue and ARPU.
Download Intellifi and Wifi Hardware Documents:
- Intellifi Meshview Brochure
- Intellifi Mobile App Brochure
- SDG 9732i Ceiling Mount Access Point
- SDG 854 V6 Mesh Ethernet Gateway
- See all Adtran Products and Wifi Hardware
Please call or
